FREQUENTLY ASKED QUESTIONS
How long do I have to wait for my order
We consciously choose a low stock policy.
By making only the products that are asked by the client, we try to avoid overflowing the market, and limit our ecological footprint. We print locally in our studio and finish garments with great care.
So you can say that the garment is ordered and made for the customer. Therefore the time to delivery is a little longer than expected these days. We hope you support this personal and more ecofriendly approach. If you really are in love with a particular design, we are sure you are okey to wait for it. We aim to ship your order between 3 up to 15 days after order date.
What is the shipping cost?
We offer free shipping for all orders above €100 in Belgium.
For orders below €100 the shipping cost for Belgium is €5.7.
Shipping cost for the Netherlands and Luxembourg is €10. Free shipoping as of €150
To which countries do you ship?
As we are a local and ecoconscious small scale studio, making custom print, we only sell in the European Union.
For the time being we only service and ship in Belgium, the Netherlands and Luxembourg.
What is your return policy?
We are a custom print studio.
As we make to order, we advise not to return any items bought on the webshop.
Exchange of sizes is exceptionally possible. We try to advise you as well as you can on the size. A size guide is provide to assist you.
In case a top is too big, we advise you to be patient, your kid or relatieve will grow into it ☺. If it is really too small, you can use it as a nice present for friends & family, or exchange it with us as a last resort. Please e-mail us beforehand (firstname.lastname@example.org) with your request and within 14 days after receiving the package. A return must be done by parcel service at your own risk and cost. We refer to our general terms & conditions.
How can I make sure I order the right size?
Sizes are unisex and fit is regular.
We advise you to look at the total length of your boy or girl (and compare it with the length written behind the age on the size label).
When in doubt, you can find more detailed measurements in the table below. Best compare it with the measurements of the best fitting tshirt or sweater you currently find in your kids’ wardrobe.
What is the quality of the garments?
Our tees are single jersey, 100% cotton, fabric washed. 155 GSM.
Our sweaters are 85% organic cottton and 15% recycled polysester.
All items carry the GOTS (Global Organic Textile Standard), Oekotex 100 and Fair Wear Foundation labels.
All prints are done in biodegradable ecofriendly waterbased inks.
What are the care instructions for your garments?
Studio Vermicelli's garments will stay perfect for a long time, if you take good care of them :-)
We recommend to standardly wash at 30°. Please TURN the garment INSIDE OUT
In case of a very stubborn stain, apply a drop of laundry detergent (for delicates) directly onto the stain and wash the item seperately at 40°
Line dry / Please do not tumble dry
We recommend to start ironing on the back at 110°
You can finish by carefully ironing on the front and on top of the print. Yes, as the print is waterbased and heat pressed, this is actually no problem :-)
I couldn't find the answer to my question, what now?
You can contact us by sending us an e-mail: email@example.com
Or fill in our contact form.
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